Cancellation Policy

Consumers have a fourteen-day right of revocation.

Right of revocation

You have the right to revoke this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods or has taken possession of them.

To exercise your right of revocation, you must inform us (Simon Neuhaus - c/o Grosch Postflex #1888, Emsdettener Str. 10, 48268 Greven, Germany,, Telephone: + 49 160 831 76 71) by means of a clear statement (e.g. a letter sent by post or an email) of your decision to revoke this contract. You can use the attached sample revocation form for this, although this is not required. You can also fill out and submit the sample revocation form or another clear statement electronically on our website If you use this option, we will immediately (e.g. by email) send you a confirmation of receipt of such revocation.

In order to comply with the revocation period, it is sufficient for you to send the notification of exercise of the right of revocation before the expiration of the revocation period.

Consequences of revocation

If you revoke this contract, we will immediately repay to you all payments we have received from you, including the delivery costs (excluding the additional costs arising from the fact that you chose a delivery method other than the cheapest standard delivery offered by us), at the latest within fourteen days from the day on which we receive the notification of your revocation of this contract. For this repayment, we will use the same payment method that you used for the original transaction, unless otherwise agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return the goods immediately and in any event no later than fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the end of the fourteen-day period. You shall bear the direct costs of returning the goods.

You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, functions and functioning of the goods.

The right of revocation does not apply to the following contracts:

  • Contracts for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or specification by the consumer is authoritative or which are clearly tailored to the personal needs of the consumer.

Sample revocation form

(If you want to revoke the contract, please fill out this form and send it back.)

– To Simon Neuhaus - c/o Grosch Postflex #1888, Emsdettener Str. 10, 48268 Greven, Germany,

– I/We (*) hereby revoke the contract entered into by me/us (*) for the purchase of the following goods (*)/provision of the following service(s) (*)

– Ordered on (*)/received on (*)

– Name of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only in case of paper communication)

– Date

(*) Strike out what does not apply.

Special notes

If you finance this contract by a loan and later revoke it, you are no longer bound by the loan contract if both contracts form an economic unit. This is particularly the case if we are your loan provider at the same time or if your loan provider avails itself of our participation in relation to the financing. If the loan has already flowed to us at the time of effectiveness of the revocation, your loan provider will, in relation to you, assume our rights and obligations under the financed contract with respect to the consequences of the revocation or return. The latter does not apply if the present contract concerns the acquisition of financial instruments (e.g. securities, currencies or derivatives).

If you want to avoid a contractual commitment as far as possible, make use of your right of revocation and also revoke the loan contract if you have a right of revocation for this as well.

Revocation instruction created with the Trusted Shops legal text editor in cooperation with FÖHLISCH lawyers.